Shipping and Return Information
BirdieCages.com uses a variety of shippers, including freight to get you your birdcages safely and timely. We guarantee your satisfaction on any and all items in our store.
Shipping on orders of $200 or more, within the contental U.S. are FREE!
We can ship to Canada, Hawaii, or Alaska. Please contact us for a shipping quote. We do not charge more than our lowest quote and will work with you to get your birdcage delivered at a time convenient for you.
We understand sometimes products arrive damaged or defective. We source the finest quality products from reputable manufactures with the most stringent quality controls. Of course sometimes accidents happen. Since most of our products are backed with manufacturers warranties, if there is a issue or defect with the product please contact the manufacturer included in the information on your product. If your product was damaged in the course of shipping, please let us know so we may help you get the replacement parts or arrage for a replacement to be sent at no cost to you.
As the case with large bulk items we have a few stipulations for returns. We ask that you contact us immediatly in any of these circumstances so we may work out a solution with you.
If you would like to cancel your order: If your order hasn’t shipped yet, we can cancel and issue you a refund with no penalty.
If you received the product but is is not working correctly: If you do not see any damage from shipping, please see the paperwork that came with the original box for instructions on how to file a warranty claim with the manufacturer. They will work with you to make it right. If you choose to not have the product replaced, we will issue you a refund LESS a 15% restocking fee and the charges for shipping.
If you received an item that appears to have been damaged during shipping: If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you’ve determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item’s functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
You’ve received the product but you’ve decided you want to return it: If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
- The item must be unopened, unused, and still in the original packaging.
- You must contact us to notify us that you’d like to return the item within 30 calendar days of receiving the item.
- You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in one of the following two manners:
- You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR
- You can get a cash refund for the amount you originally paid via your original method of payment LESS a 15% restocking fee and our actual cost for shipping and handling.
In either case, you are responsible for return shipping charges to return the product to us.
You refuse the delivery of your order, and it comes back to us: If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.